What action should a restaurant manager take if a toilet overflows into the service area?

In the event of a toilet overflowing into the service area, the most appropriate action is to close the restaurant and report the incident to health authorities. This is critical for several reasons. First, an overflow that affects the service area poses a significant health risk due to the potential for contamination. Water mixed with sewage can harbor pathogens that may lead to foodborne illnesses or other health issues.

By closing the restaurant, the manager prioritizes the safety and health of both customers and staff. It prevents exposure to contaminated areas, allowing time to assess the situation properly and undertake any necessary cleanup and sanitation procedures. Reporting the incident to health authorities ensures that appropriate measures can be taken and that the establishment complies with health regulations.

This option reflects a proactive approach to health and safety standards in the food service industry, which is fundamental for maintaining a safe dining environment.